Warranty

We provide clear warranty coverage and conditions to ensure your TŪTUS trailer is protected with confidence.

All TŪTUS horse floats and trailers are carefully engineered and manufactured to deliver outstanding safety, reliability, and performance. Each model is built using high-quality electrical and mechanical components to ensure premium standards across the range.
For your peace of mind, we provide a comprehensive warranty designed to protect your TŪTUS investment against manufacturing defects.

Warranty Coverage

Hoof Haven Trailers Ltd and Kang Sheng Trading Ltd, as authorised distributors of the TŪTUS brand, warrant that all new TŪTUS horse floats are covered from the date of purchase as follows:

5 Years – Chassis

Coverage for structural chassis components against defects in materials or workmanship.

6 Years – Floor

Protection against manufacturing defects affecting the trailer floor structure.

2 Years – Body Frame

Covers defects in the construction and assembly of the body frame.

1 Year – General Components

Covers the entire trailer’s general components under normal use.

This warranty covers defects in materials and workmanship under normal use.

Customer Responsibilities

To maintain warranty coverage, customers are expected to follow standard operating and maintenance guidelines.

✔ Operate and maintain the trailer according to recommended guidelines

✔ Arrange professional servicing at least once every 12 months by a qualified technician

✔ Notify an authorised TŪTUS representative within 10 days of identifying any fault

✔ Provide clear and recent photographic evidence when reporting an issue

✔ Make the trailer available for inspection if required

Failure to carry out recommended servicing may affect warranty coverage where a fault is determined to be related to lack of maintenance.

Regular Servicing Requirements

Regular servicing helps ensure your trailer remains in safe working condition and reduces the risk of preventable issues.

Chassis Inspection

Regular checks of the structural chassis to ensure long‑term integrity.

Wheels & Bearings

Inspection of wheel condition, bearings, and rotation performance.

Braking System


Ensuring brakes, cables, and components operate safely and effectively.

Tyres & Tyre Pressure

Checking tyre wear, condition, and maintaining correct pressure levels.

Electrical & Safety Components

Inspection of lights, wiring, and essential safety systems.

General Exclusions

This warranty does not cover faults or damage resulting from:

  • Improper or insufficient maintenance

  • Misuse, overloading, or neglect

  • Accidents, collisions, or external impact

  • Installation of non-original or unauthorised parts

  • Normal wear and tear, including fading or corrosion

  • Modifications affecting structure or performance

  • Damage caused during transportation

  • Force majeure events (lightning, hail, floods, fire)

Making a Warranty Claim

Step 1: Contact Your Distributor

Provide proof of purchase and a description of the issue.

Step 2: Submit Supporting Documentation

Include clear photos or videos of the affected area.

Step 3: Inspection (If Required)

Your distributor may request an in‑person inspection to assess the claim.

Important Notice

This warranty is provided in addition to your rights under the Consumer Guarantees Act and any other applicable consumer protection laws.